This Payment Policy describes the terms that apply to all payments made through our store. By placing an order, you agree to the following terms.

1. Accepted Payment Methods

We accept the following secure payment methods:

• IDEAL
• Visa
• Mastercard
• Maestro
• American Express (AMEX)
  
• Shop Pay
• Apple Pay
• Google Pay

All payments are processed through trusted, encrypted external payment providers. We do not store card details or sensitive payment information.

2. Currency & Pricing

All prices are displayed in euro (EUR €) or British pound (GBP £). The correct currency is automatically determined based on your location.

If your payment method uses a different currency, conversion fees or international transaction fees may be charged by your bank or card issuer. These fees are beyond our control and are the customer's responsibility.

Prices, promotions, and fees may change at any time without prior notice. Such changes do not affect orders that have already been placed and paid for.

3. Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation by email.
Orders are processed after payment is approved and the order is confirmed in our system.

4. Fraud Prevention & Verification

We reserve the right to refuse, cancel, or hold an order if there is suspected fraudulent or unauthorized activity. For security reasons, we may require additional identity verification before processing certain high-value or suspicious transactions.
If a payment is declined by your bank, card issuer, or payment provider, we are not responsible for any delay or non-delivery of your order.

5. Cancellations & Refunds

Cancellations and refunds are subject to our Return and Refund Policy.

Refunds, if applicable, will be credited exclusively to the original payment method used for the order.

6. Liability

We are not liable for losses or delays caused by incorrect payment details provided by the customer or by actions of external payment providers. In case of unauthorized or incorrect debits, you must contact your bank or payment provider immediately.

Delivery times may vary depending on international shipping and external logistics partners.

Contact

Do you have questions about this Payment Policy? Feel free to contact us using the contact details below. Our team is happy to assist you.

Mon–Fri | 9:00 AM – 5:00 PM
✆ + 31 (0)6 19 448 163
✉ info@evelain.com
Contact form

Company information

Evelain is owned by and managed by StrongClix, a company registered in the Netherlands.

Chamber of Commerce number: 98004468
VAT number: NL005302788B48
DUNS number: 473547012
Address: Randstad 22 46, 1316 BZ, Almere, Netherlands