We have gathered our most frequently asked questions to make your experience as smooth and simple as possible, from shipping and sizes to everything in between.
Can't find what you're looking for? No worries, our team is always ready to help you. Feel free to contact us via this link!
Payments & Security
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Yes, we accept online payments. All payments and personal data are always processed with care, simplicity, and the highest security. Read here to learn more about our exclusive, secure checkout experience powered by Shopify.
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For further insight, you can consult the Terms and Conditions of Shopify here or read the Privacy Policy here.
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We accept payments with IDEAL, Visa, Mastercard, Maestro, American Express (AMEX), Shop Pay, Apple Pay, and Google Pay.
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Yes, our webshop uses SSL encryption and reliable payment gateways to ensure that your personal data is well protected.
Shipping & Delivery
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As soon as you place an order, you will receive a confirmation by email that we have started processing it.
If you order before 2:00 PM (CEST, Dutch time), your order will be processed the same day.
Processing your order usually takes 1–2 business days (Monday to Friday).Is your order processed? Then it will be shipped and you will receive a track & trace email, so you can easily follow the delivery. Delivery typically takes 2-5 business days (Monday to Friday).
Want to know more? Then check our Shipping and Delivery Policy. -
As soon as your order has been shipped, you will receive a track & trace link by email. With that, you can track the delivery in real time.
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Yes, with us you enjoy free shipping on every order, carefully packaged and sent with attention.
Fit & Materials
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We use a variety of high-quality materials, such as cotton, polyester blends, and elastane for stretch. You can find the exact composition on the product page. If these details are missing, feel free to send us an email. We can then provide you with more information about the item.
Returns & Refunds
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You can return items within 30 days of delivery.
Items must be unused and unworn, and returned in the original packaging with all labels still attached. -
Simply send an email to info@evelain.com with your order number and the reason for return or exchange. You can expect a response from us within a maximum of two working days. Once this is approved, we will send you step-by-step instructions to complete your return.
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Yes, the return costs are the responsibility of the customer. Returns are processed through our warehouse in the United States, so we can continue to surprise you with great products at the best prices. Choose a shipping service with tracking to ensure your return arrives safely.
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As soon as we have received and checked your return, we will process the refund via the original payment method. Please note that this may take up to 7 business days before it is visible in your account.
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Our apologies! If an item arrives damaged or if you unexpectedly received the wrong product, we ask you to send us an email at info@evelain.com with clear photos of the issue.
Our team will carefully assess your report and provide an appropriate solution — usually within 5 to 7 business days.