This shipping and delivery policy applies to all orders placed through Evelain. We do our utmost to deliver your order quickly and carefully.

1. Order and processing times

Cut-off time: Orders placed on business days before 2:00 PM (CEST, Dutch time) are usually processed the same day.
Processing time: Processing an order takes on average 1–2 business days (Monday to Friday, excluding holidays).

2. Delivery times

• Netherlands: 2–5 business days after shipment.
• United Kingdom: 2–5 business days after shipment.
  

3. Shipping costs

• Netherlands: Standard shipping is free for all orders.
• United Kingdom: Standard shipping is free for all orders.

4. Customs and import fees (United Kingdom)

For orders to the United Kingdom, import duties, VAT, or other customs fees may apply. These costs are not included in the price and are the customer's responsibility.

5. Order confirmation & tracking

After placing your order, you will immediately receive a confirmation email.

Once your order has been shipped, you will receive an email with a tracking code so you can easily follow your package until delivery.

6. Possible delays

We do our best to deliver your order on time. However, please note that delays may occur due to:

• Holidays or busy periods
• Bad weather conditions
• Delays with the carrier

Is your order delayed? Please wait an additional 3 business days before contacting us. If your order still has not arrived after that, please contact us at info@evelain.com.

7. Damaged or incorrect items

Did your order arrive damaged or did you receive the wrong item? We apologize for the inconvenience.

In that case, please contact us within 7 days of receipt and send:

• Your order number
• A clear description of the problem
• Some photos of the item and/or packaging

We usually respond within 2 business days and will provide a suitable solution as soon as possible (no later than 7 business days).

8. Cancellations

Would you like to cancel your order? Please contact us within 24 hours at info@evelain.com.

If your order has not yet been processed or shipped, we can cancel it. If the order is already being processed or shipped, cancellation is no longer possible. You can return the order after receipt according to our Return and Refund Policy.

Contact

If you have questions regarding this shipping and delivery policy, feel free to contact us using the contact details below. Our team is happy to assist you.

Mon–Fri | 9:00 AM – 5:00 PM
✆ +31 (0)6 19 448 163
✉ info@evelain.com
Contact form

Company details

Evelain is owned and operated by StrongClix, a company registered in the Netherlands.

Chamber of Commerce number: 98004468
VAT number: NL005302788B48
DUNS number: 473547012
Address: Randstad 22 46, 1316 BZ, Almere, Netherlands