Welcome! We’ve gathered our most frequently asked questions to make your experience as smooth and simple as possible — from shipping and sizing to everything in between.
Can’t find what you’re looking for? No worries — our team is always ready to help. Just reach out by clicking here!

1. How can I track my order?
   Once your order is shipped, you'll receive a tracking link via email. You can use that to monitor your delivery in real time.
2. How long do I have to return an item?
   You may return eligible items within 30 days of delivery. Items must be unused, unworn, and returned in their original packaging with all tags still attached.
   → For full details, see our Return and Refund Policy.
3. Are your items true to size?
   Most of our pieces fit true to size unless otherwise noted in the product description.
4. What materials do you use?
   We use a variety of quality materials such as organic cotton, polyester blends, and elastane for stretch. Each product page lists the exact composition.
5. How do I start a return or exchange?
   Simply email us at info@evelain.com with your order number and the reason for your return or exchange. Once approved, we’ll send you step-by-step return instructions.
6. Do I need to cover the return shipping costs?
   Yes, return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to ensure your return arrives safely.
7. When will I get my refund?
   As soon as we’ve received and inspected your return, we’ll process your refund to the original payment method. Please allow up to 7 business days for the refund to reflect.
   → For more information, please refer to our Return and Refund Policy.
8. What if my item is damaged or incorrect?
   We're really sorry about that! If your item arrives damaged or if you've received the wrong product, email us at info@evelain.com with clear photos of the issue. We’ll resolve it as quickly as possible with a replacement or refund.
   → See our Shipping Policy for full details.
9. What payment methods do you accept?
   We accept Visa, MasterCard, American Express, PayPal and Apple Pay.
10. Is your website secure?
    Yes, our store uses SSL encryption and trusted payment gateways to ensure your personal information is protected.

Still need help? Reach out anytime at info@evelain.com – we’re happy to assist you.

Evelain is owned and operated by StrongClix, a company registered in the Netherlands. 

Customer Services Hours: Monday to Friday: 9:00 AM - 5:00 PM AEST
Company Registration Number: 98004468
VAT Number: 0
Address: Randstad 22-46, 1316BZ, Almere, The Netherlands